Amazon steals every purchased book from customers Kindle and refuse to say why. This behaviour accounts for a huge percentage of piracy!

There should be NO government intervention on piracy until the big companies are forced into better practices than this.

All figures on losses due to piracy are presumptions based on the fantasies of an industry that is lazy, greedy and completely out of touch, but because of their immense power, governments, including our own here in the UK roll over for them like an obedient puppy.

Here is the article originally published on Martin Bekkelund’s blog.

A couple of days a go, my friend Linn sent me an e-mail, being very frustrated: Amazon just closed her account and wiped her Kindle. Without notice. Without explanation. This is DRM at it’s worst.

Linn travels a lot and therefore has, or should I say had, a lot of books on her Kindle, purchased from Amazon. Suddenly, her Kindle was wiped and her account was closed. Being convinced that something wrong had happened, she sent an e-mail to Amazon, asking for help. This was the answer:

Dear Linn [last name],

My name is Michael Murphy and I represent Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention.

We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled.

Per our Conditions of Use which state in part: Amazon.co.uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Please know that any attempt to open a new account will meet with the same action.

You may direct any questions to me at resolution-uk@amazon.co.uk.

Thank you for your attention to this email.

Regards

Michael Murphy
Executive Customer Relations
Amazon.co.uk

This answer was very confusing. Which account was he talking about? She had never had any other accounts at Amazon.

So, she replied to Murphy’s e-mail:

Dear Michael Murphy,

I am very surprised to read your email. What do you mean by “directly related to another which has been previously closed for abuse of our policies”. I can only remember ever having this one account, and I use it quite regularly to buy books for my Kindle, as you probably can see by my purchase history. How can there suddenly be a problem now? I use amazon.com and not co.uk for my Kindle, does that make any difference?

I sincerely hope you can help me solve this matter, because I would very much like to have my account reopened. And please let me know if there is any action I can take to help.

Best regards,
Linn [last name]
[Linn’s phone number]

The answer provided no progress:

Dear Linn [last name],

As previously advised, your Amazon.co.uk account has been closed, as it has come to our attention that this account is related to a previously blocked account. While we are unable to provide detailed information on how we link related accounts, please know that we have reviewed your account on the basis of the information provided and regret to inform you that it will not be reopened.

Please understand that the closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision.

I appreciate this is not the outcome you hoped for and apologise for any disappointment this may cause.

Regards,

Michael Murphy
Executive Customer Relations
Amazon.co.uk

Not getting an answer to why the account was closed, she sent another e-mail:

Dear Michael Murphy,

Is it correct that you cannot give me any information about
1. How my account is linked to the blocked account
2. The name/id of the related blocked account
3. What policy that was violated

I have no knowledge about any other account that could be related to mine, and cannot understand how I could have violated your policies in any way.

Br,
Linn [last name]

Unfortunately, the answer was the same:

Dear Linn [last name],

We regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters.

We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters.

Thank you for your attention to this email.

Regards

Michael Murphy
Executive Customer Relations
Amazon.co.uk

Did she violate any terms? Amazon will not tell. Perhaps by accident? Amazon does not care. The conclusion so far is clear: Amazon closed her account, wiped her Kindle and refuses to tell her why. End of discussion.

The worst of DRM

As a long-term writer about technology, DRM, privacy and user rights, this Amazon example shows the very worst of DRM. If the retailer, in this case Amazon, thinks you’re a crook, they will throw you out and take away everything that you bought. And if you disagree, you’re totally outlawed. Not only is your account closed, all your books that you paid for are gone. With DRM, you don’t buy and own books, you merely rent them for as long as the retailer finds it convenient.

Now what?

Linn lives in Norway, far away from Amazon’s jurisdiction. How will she ever find the means to get her books back? By suing a large corporation half-way round the earth?

Linn is outlawed by Amazon.

Why internet censorship is dangerous.

A Downing Street source has confirmed that UK Conservative Prime Minister, David Cameron will consider requiring UK ISPs to block access to pornography websites.

Naive Tory MP, Claire Perry has been leading the campaign to force Internet Service Providers to automatically block adult sites unless the customer chooses to ‘opt in’ to these services. Ironically she last gained notoriety for subjecting her colleagues to a foul mouthed rant in which she described, in graphic detail the sexual services she would perform for house of commons speaker, John Bercow in return for being allowed to speak in the chamber during a debate. The sexual outburst from Perry, former banker and mother of three, lead to a lively ‘blowjobs for questions’ debate.

The Tory stance on this type of issue is very dangerous. The campaigners who would see adult sites blocked are part of the fast increasing group of people who seem to think, ISP’s like broadcasters have absolute control of what is allowed on to our computer screens. This simply is not how the internet works.

This ill thought out campaign is part of the ever increasing mentality among the UK public (fueled by the nanny state government) that everything is someone else’s fault.

Why on earth would a parent give their child unsupervised access to the internet if they had absolutely no understanding of it; the chances are, if the kid is smart he or she will be able to work around any ISP level block anyway. The most determined children will, if left un supervised go where ever they want online, opt in or no.

There are already several ISP’s and third party companies who offer tools to block unsuitable sites and monitor your children’s online activity. Many of these services are a lot more effective than an ISP level block would be, but apparently the great UK unwashed are too lazy to actually play an active interest in the content their kids are exposed to. They don’t want to take the time to fully understand new technology that is, these days a vital part of life and education. Like everything else seems to be in this ‘something for nothing’ nanny state, its all someone else’s problem and they had better sort it out.

Information should be free for everyone to access and parents or guardians should guide children’s exposure to information online.

Every child is different; there are scenes of torture and murder in the Harry Potter series of books, there’s imagery that could potentially disturb and upset some children everywhere from Shakespeare to Meyer and there are a tonne of internet sites that are just as potentially damaging to the wrong eyes, if not more so than those containing adult content.

Lets look at some of the sites that David Cameron thinks are OK for kids:

http://www.godhatesfags.com/
One of the many websites operated by the Westbro Baptist Church.

One of the first things you see on this site is this statement: “The Jews Killed Christ!  They Have Never Repented! …”

This organisation believe the late Steve Jobs is in league with Satan, The US president Obama is the antichrist sent to deliver America to Hell, and that god hates, pretty much everyone in the world and at some point in the near future we will all be punished violently and unpleasantly.

And here’s what they have to say about the United Kingdom, yes – this applies to all of us:

The UK is a “…a nation of filthy, degenerate souls.”…
…..”God hates fags and God hates fag enablers; therefore, God hates the United Kingdom! By Gods authority (not yours), we will continue to warn you that you have indeed become His enemy – and that the utter destruction of your nation draws nigh.

Let me ask you this, would you prefer a 14 year old boy, struggling with being different and coming to terms with his sexuality to read all the content on godhatesfags.com, or watch a couple of soft core porn movies?

http://www.kkk.com/
Official website of the Ku Klux Klan, That says it all really, they have an open letter to white youth telling of how there is a race war on against them that only white solidarity can overcome.

http://www.jewwatch.com/
This anti-Semitic website promotes holocaust denial and Nazi ideals. We’d all better keep an eye on this site to find out what the sneaky Jews are going to do next.

http://www.creationism.org/
This site directly contradicts the proven science of evolution taught to children in schools. Creationists believe that things like dinosaur bones (which prove our planet is older than just a few thousand years) were placed by God as a test of faith to us Humans. Some who subscribe to the creationist belief teach children a distorted and invented version of natural science to explain their theory that the earth is, in fact only 6000 years old. Imagine if your child read this information and believed it, it could lead to the questioning of everything taught in school. Worse, imagine a child becoming convinced that the evidence of evolution and the worlds true age was placed by God as a test that, if failed would secure the ‘unfaithful’ individual in question a place in Hell.

How about some more innocent looking sites, these are definitely ok for everyone to look at uncensored right? Maybe not under the Tories thinking.

www.Youtube.com
They have an easily fool-able age verification system that, once bypassed will let you view soft core pornography, racist rants, gory accident scenes, and religious hate speech.

http://www.answers.yahoo.com
Yes, I think yahoo answers is potentially more dangerous to kids than porn! Why? Search for ‘how do I give a good blow job’, ‘how do I kill myself’, ‘is it OK to hate blacks’ and a host of other questions and you get explicit, largely moderated replies. You can also ask any question about your own health and receive advice from unqualified strangers. Take the wrong advice seriously and it could cost your life. Who’s fault is it if a chile feels they can’t talk to a parent about health issues? Its not the internet’s fault, but the internet may well pose a danger following the disinterest of a parent in their child’s wellbeing.

www.mevsworld.co.uk
Yes, my own site! I express opinions here that may be a little angry and may not be 100% balanced. Its up to the reader to take this into account and accept my rants for what they are, one persons opinion. Its also up to the reader of this blog to take what I have to say on board, along with what other people have to say about said issue, and form their own balanced opinion. Spoon feed a stream of censored, sterilised, government and corporation approved content to kids and adults alike and soon we’ll loose the ability to make our own decisions on opinions offered on line, we’ll just blindly believe them, partly due to the laziness that the Tory ‘Nanny State’ is nurturing.

The danger here is that if you start blocking some content a minority group think may cause harm, you start having to block it all because the next group of ill informed do-gooders will come along and use the adult content block as ammunition to fuel their own campaign against a controversial blogger or a church’s website.

You can’t just demand the government / ISP’s control what your kids are allowed to do online. You have to control what your kids do yourself, after all, you are the parent. Kids will be exposed to things, on line or in real life. They’ll hear and read things that need explaining and putting into context, this is a parents job to do, it is not the job of the government to censor these things in the first place so no parenting has to take place.

In trying to suck up to the lazy, ignorant parents that think that they shouldn’t be responsible for moderating what their children are exposed to, they are allowing the ‘nanny state’ mentality to grow. More and more UK citizens are becoming institutionalized, the result being that we will all soon be unequipped to survive in a free, democratic society.

Gambling and religious sites are more potentially harmful to everyone than adult sites. You can easily obtain translations of writings and teachings that preach the need to murder any nonbelievers of a particular deity (this material can be found in relation to many faiths by the way, not just the one you are thinking about).

There’s a lot of vile and upsetting content online, and these sites are, according to Claire ‘Blow Job’ Perry and David ‘ooh, yes please’ Cameron ok for kids to read, but a pair of naked breasts could corrupt the young forever? Ok lets get a grip people, you Tories have never lived in the real world so stop trying to pretend you understand anything.

Its NOT ok for Kids to watch porn, its not ok at all, but it IS up to parents to control the media that is available to their kids via the Internet, TV, Library, Newsagents… whatever.

Will Blogs that express one persons opinion start to be considered dangerous, will comments on the news of the day be removed because they have the potential to corrupt young minds?

Will the news itself be censored for kids because its too upsetting for them to read or watch?

Where will it end? Lets bare in mind at this point that Syria, Iran and China control online content and broadcasting like this. Are the UK heading in that direction? If so, before we know it our internet will be a government controlled propaganda portal that anyone who dares to exercise freedom of speech will be banned from.

A Much better idea is to encourage ISP’s to provide parents with the tools and education to monitor kids usage and block sites manually that the parent feels may be unsuitable for the individual child.

Mark Harper Has Something To Hide

Wednesday this week, MPs had the chance to vote to force the government to release a secret risk report regarding the NHS and the proposed reforms. It was a close vote but Mark Harper, MP for the Forest of Dean played the dutiful career politician and towed the party line, voting against the report being released.

How are we meant to trust a government that is seemingly so underhand. If there wasn’t some sinister secret adgengenda planned then surely transparency wouldn’t be a problem. Opening up projected risks to public debate could be a very beneficial exercise.

So, is this government trying to hide some dastardly plan? Probably not, they aren’t clever enough but we do know that they are capable of extreme ignorance and disregard for public feeling.

MP’s need to know that we want and require transparency and honesty. This is the only way to rebuild trust and bring about real improvements.

You can now put some pressure on your MP and let them know you won’t stand for any more of these childish, dangerous games.

This link will find your MP and generate an email for you.

https://secure.38degrees.org.uk/risk-report-against