In a google plus review here: https://plus.google.com/100092116066128673638/about?hl=en&partnerid=gplp0
John Williams, probably a pseudonym for one of the managers or staff at the Butchers Arms (one review, no other activity, hasn’t even visited the pub apparently) attacks me with some personal, hateful language for leaving an honest review.
I left 1 trip-advisor review regarding some shocking treatment. We were charged for goods we never received, we were refused a refund. We were both stressed and upset on this day and we were meeting family and friends in the hope of getting some diversion and comfort in the midst of some pretty horrible things going on in our lives.
We were served 2 drinks with a serious problem. In 20 years of custom this was the very first complaint, since we, at the time considered the owners friends we were absolutely sure it would be no problem to get a replacement The landlady quickly became confrontational and very insulting. This is a pattern you may see when you read the other reviews from ‘nasty’ people. You should have seen the management’s abusive responses to bad (and some good) reviews on trip-advisor before they were removed for violating trip-advisor rules.
Following this 1 review, the harassment and attacks started – not just aimed towards me but my family. The easy thing to do would be to back down – but I won’t. This is not because I am ‘Vulgar’ or ‘Nasty’. It is because I will speak out if I have been wronged. The offer is open – I will revise my opinion and review if the Butchers Arms apologise and offer a refund.
Its a sad world when a person cannot express a truthful opinion on an experience with a business without personal insults being thrown at them by strangers who have no understanding of the situation or just how many people this individual has upset.
One thing that makes me suspect that this person is actually one of the pub management is the statement that the same reviews are everywhere. I wrote 1 review. Then when I was attacked for it I posted an article on my blog, something I do when ever I am upset about anything – if you don’t like it, don’t read it. And I then submitted a google review. Hardly ‘everywhere’.
I have been balanced and truthful in all my reviews, the other similar reviews on the same place are, in fact nothing to do with me. Is it really so impossible to believe that some people have, in fact had bad experiences at The Butchers Arms, despite their excellent reputation and Michelin Star.
You, Mr Williams are a hypocrite I say this because I am 100% sure that, were you and those close to you treated like this you would be the first to complain on a public forum about it.
Shame on Mr Williams for denying bloggers freedom of speech without harassment, while at the same time, rating a pub he has admittedly never visited as excellent. If I am such a nasty, hateful person, why are the majority of my blogs on local businesses positive and supportive.
When I, or the people I care about are attacked, I write about it. This does not make me anything other than a blogger. I am upset about something, excited about something, sad about something, I share. Its up to you if you read it, but I won’t stop writing.