1000’s of us wanted to see a new DreamFall Game, and 21,858 people were willing to put their hands in their pockets and donate money so the project could go ahead.
But for the people who missed the kickstarter deadline or couldn’t for whatever reason donate via the croudsourcing website, game developers, RedThreadGames offered a croudsourcing / preorder service powered by PayPal.
Tonight, without warning or any attempt to enter into dialogue with ReadThreadGames, PayPal have frozen all the funds, and also frozen funds and blocked sales for the companies highly anticipated, upcoming JourneyCon Event.
This is not the first horror story in which PayPal are the villains, and is surely not the last, see this story: http://arstechnica.com/business/2013/09/how-can-i-stop-paypal-from-freezing-my-crowdfunding-campaign/
But it proves PayPal simply doesn’t care for its customers, creative people, or their fans.
Dreamfall Chapters has been a huge deal, with many highly enthusiastic supporters. PayPal needed to invest 10 minutes to do a little online research and contact the games producers to work out that everything was above board. Instead they have taken harsh and damaging action against RedThread Games, and held two fingers up to every PayPal customer who has supported the project. Way to go guys!
Is it time for governments to legislate and force PayPal to be bound and governed by the same codes of conduct as banks? Since it’s clear they can’t be trusted to treat individuals and businesses who rely on them fairly, I say yes!
PayPal: FIX YOUR CROUDSOURCING POLICIES. 10 minutes of your time could have prevented this, and the fact that no one will get in touch or enter into any meaningful dialogue with RedThread just adds insult to injury to the whole adventure gaming community. I’m just posting this to add my voice to many people who are saying – “Sort this out, apologise and fix your policies for good”.
Please tweet to @PayPal and @AskPayPal and tell them to sort it out.
For more information on Dreamfall Chapters, Visit RedThread Games: http://www.redthreadgames.com